This policy applies to our actual and prospective borrowers, funders, brokers and intermediaries as well as users of our websites, applications and other online services (“the Sites”).
Who we are
KSEYE consists of:
- KSEYE Admin Limited
- KSEYE Group Limited
- KSEYE Capital Holdings Limited
- KSEYE Capital No.1 Limited
- KSEYE Capital No.2 Limited
- KSEYE Capital No.3 Limited
- KSEYE Property Services Limited
KSEYE uses and is responsible for certain personal information about you. We act as the data controller of your information, which means that we determine the purpose for which it is processed and how it is processed.
What information will we collect?
In the course of your dealings with us or as a user of the Sites, we will collect some personal information about you including the following:
- Title, first name, middle names and last name
- Address (including previous addresses)
- Telephone number
- Email address
- Date of birth
- National Insurance number
- Debit/credit card details (if you make a payment to us via debit or credit card)
- Bank details
- Credit rating and credit history
- Employment details
- Details of your financial profile, including income, expenditure, assets and liabilities
- Marketing and communication preferences
- Communications with us (including in written and telephone communication)
- Registration/login details and passwords
- IP address
- CCTV footage (if you visit us)
- Other information collected in relation to your use of our services and the Sites
We do not collect children’s personal information and the services provided by us are not directed to individuals under the age of 18.
How will we use your information?
We will use your information for the following purposes:
- To verify your identity and validate you as a borrower, funder, broker or intermediary
- To carry out credit checks against you and/or your business and to share information with credit reference agencies (please refer to the Credit Reference Agency Information Notice at the end of this policy for further information)
- To provide you with the services that you have requested, including to process your loan application
- For the processing of payments
- To provide you with the functionality offered on our Sites
- For administration of your account with us and general customer service
- For general administrative and business purposes
- To send you essential service communications (please note that you cannot opt-out of these)
- To send you marketing communications (you can opt-out of these, as explained in more detail in section 9)
- To maintain service standards and quality e.g. by recording and monitoring calls for training purposes
- To prevent and detect fraudulent and criminal activity
- To comply with applicable laws, regulations, court orders and government and law enforcement agency requests
- To resolve queries, complaints and disputes
- To monitor your use of the Sites
- To provide you with personalised services and communications, including targeted advertising from our Sites
- To identify the devices you use to access the Sites and link these devices to you
Who will we share your information with?
We may share your personal information with:
- Other members of our corporate group
- Third parties that you have consented to
- Brokers/intermediaries that have introduced you to us
- Any prospective or actual funder/investor/purchaser/transferee of all or part of our business and assets (or their advisors)
- Law enforcement agencies, regulators courts and public authorities
- Our service providers, including:
- Credit reference and fraud prevention agencies
- Insurance providers
- Debt collection agencies
- Operational companies
- IT companies who support our Sites and other business systems
- Case management software companies
- Card payment companies
- Direct marketing companies
- Solicitors, valuers, accountants, auditors and our other professional advisors
We may transfer your personal information outside of the United Kingdom and the European Economic Area, for example, we outsource some of our IT services to India. Such countries may have different standards for data protection, therefore we will ensure adequate safeguards are in place to protect your personal information in accordance with our legal obligations.
Please note, we will not sell your personal information to third parties.
When can we use your information?
We rely on the following lawful bases for processing your personal information:
- Contractual obligations – we may use your personal information when it is necessary for us to do so to perform our contractual obligations to you. For example, if you make a loan application, we will collect personal information from you (including but not limited to your name, address, date of birth and financial profile) in order to assess your eligibility for a loan and also to complete and manage the loan, where appropriate. We may also pass some of the personal information we have collected to valuers and solicitors as part of the loan application process.
- Legitimate interests – we may use your personal information for the purposes of our legitimate interests in a way which you might reasonably expect and which does not materially impact your rights and interests. For example, we may use your application history and financial profile to make personalised offers and promotions available to you or we may use your contact details to send you marketing emails about similar products if you have previously borrowed from us.
- Legal obligations – we may use your personal information to comply with legal obligations that we are subject to. For example, to comply with a request by HM Revenue & Customs.
- Vital interest – we may use your personal information for your own safety. For example, if there is an urgent safety issue that we need to contact you about.
- Consent – we may use your personal information when we have your consent to do so. For example, when you opt-in to receive email newsletters. When we rely on consent as the lawful basis for processing, you have the right to withdraw your consent. Please see section 9 for further details on how to withdraw your consent.
How long will we keep your information for?
We will keep your personal information for as long as is necessary for our business purposes or for legal requirements. This may mean that we retain some information for 6 years from the end of your dealings with us.
How do we protect your information?
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your personal information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected or actual data security breach where we are legally required to do so.
What rights do you have over your information?
You have the following rights (free of charge in most cases) in relation to your personal information:
- Fair processing and transparency about how we use your information
- The right to access your information
- The right to insist that we correct any mistakes in the information that we hold
- The right to erase or delete your information in certain situations
- The right to receive a copy of the information you have provided us with, in certain circumstances
- The right at any time to object to direct marketing
- The right to object to decisions being taken about by you by automated means which significantly affect or disadvantage you
- The right to object to continued processing of your information, in certain circumstances
- The right to restrict the way that we process your information, in certain circumstances
If you wish to exercise any of these rights, please email, call or write to us at:
When contacting us, please ensure that you:
- Provide us with enough information to identify you
- Provide us with proof of your identity and address
- Let us know the information that your request relates to
Cookies and IP addresses
Cookies are small text files placed on your device which uniquely identify your device. Cookies cannot be used to run programs or deliver viruses to your device.
- Understand what you use and like about the Sites
- Understand what you do not use and do not like about the Sites
- Provide a more enjoyable, customises service and experience
- Develop and deliver better products and services tailored to the interests and needs of our customers
We may use a persistent cookie to record details such as your unique user identity and your registration details, as this helps us recognise you on subsequent visits to the Sites so that you do not have to re-enter your registration details each time you visit the Sites.
Most browser technology allows you to choose whether or not to accept cookies, you can usually set your browser to accept or refuse all cookies or to alert you each time that website tries to set a cookie.
Your IP address is a number that is used to identify your computer so that data (such as web pages that you request) can be sent to you. IP addresses are automatically gathered by our web server, along with other information including time, type of web browser being used, operating system and CPU speed.
Contact and complaints
If you have a concern or complaint about our use of your personal information, please email, call or write to us at:
We hope that we can resolve any query or concern that you raise about our use of your information, but if we are unable to do so, or if you feel that your personal information has not been handled correctly, you have the right to make a complaint to the Information Commissioner’s Office.
CREDIT REFERENCE AGENCY INFORMATION NOTICE
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). We may also make periodic searches at CRAs to manage your account with us.
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
- Assess your creditworthiness and whether you can afford to take the product;
- Verify the accuracy of the data you have provided to us;
- Prevent criminal activity, fraud and money laundering;
- Manage your account(s);
- Trace and recover debts; and
- Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you are making a joint application, or tell us that you have a financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your associate successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.experian.co.uk/crain CRAIN is also accessible from each of the three CRAs.
If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and fraud prevention agencies, and your data protection rights, can be found at www.cifas.org.uk/fpn